Awful experience for my wedding. Paid in full a year in advance for a party bus that could accommodate up to 26 people, price paid to include alcohol and gratuity. Good communication at the beginning. As it got closer, there were COVID restrictions, such as no alcohol, but we were excited to still have a spacious party bus to spread out with the bridal party. They called a few days prior to ask about schedule and how many people needed transportation. Day of my wedding, I have a missed call and long text from the company, they also called the hotel I was staying at and spoke, in tears, with one of my bridesmaids as I did not have my phone on me. According to them, there was a theft the day before for a vehicle part and they were transporting us now via a 14-person Enterprise white van. We were literally sitting on top of one another in this cramped vehicle, that I could have rented for a fraction of the cost that I paid for a party bus. Very apologetic day-of and said they would rectify and were sorry for this happening. Weeks later, when I finally was able to get ahold of someone to speak, they said they did not leave me stranded, they had offered an alternative method of transportation, and could offer a $200 credit to use with their company within the next 1.5 years. I have been trying to reach out and discuss with them my concerns as the amount I paid did not translate into the level of professionalism or transportation that I was contracted and received. After almost 9 months of attempting to resolve the issue with them, and rarely getting a response, I am writing a review. I would never use this company again or give them a cent of my money. Please do not make the same mistake as me, and avoid working with them at all costs. They will ruin your event, and there is nothing 'quality' about them.
Our organization uses Quality Limousine quite a bit. The drivers are professional, friendly, and always on time. They are background checked, drug/alcohol tested and extremely kid friendly. All of the drivers, Bill, Geno, Dennis and Chris have each been kind and patient with the kids and are always reliable. I would recommend highly!!! The vehicles are always clean and well-kept. I'd use them over and over.
We didn’t have the best experience for our wedding. The morning of my wedding the owner contacted me needing additional paperwork signed...for whatever reason. In addition, although we paid a 20% tip upfront the driver was asking my groomsmen for cash tips at the end of the night. The ice bucket in the limo smelled like vomit when they picked us up. Unfortunately, this was after we put our alcohol in there which led to us throwing it out. The price was good. The limos themselves were nice on the inside. They were on time and efficient. There were definitely a few positives. Overall, I wouldn’t personally use them again.
Quality limo service was the best price in town and so easy to deal with. I booked a party bus for my son's prom. The driver called the day before to go over all the details and he was right on time. My son said the bus was insanely nice. I would highly recommend this company.
Well they arrived on time at least. Not the first time using this company but very disappointed in the service and response from management. Bungee cords holding the bar doors closed, party lights not functioning only the super bright interior lights in the bus for light so EVERYONE could see in the bus and what we were doing, ice in the bar had melted before we could even use it. Not to mention that the person taking my reservation said tip wasn't included so I double tipped for $160! Contacted management and they said that the driver disagreed with me so they will do nothing about it. NOT GREAT CUSTOMER SERVICE if you are looking for repeat business or good recommendations. I will not be back and will not recommend this company to ANYONE.
Pittsburgh, Pennsylvania, 15226
qualitylimousine@aol.com